Understanding credit card transactions

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The credit card transaction status will be returned in the response of the direct and query API methods in the payment.transaction_status node.

You must not rely on these codes to confirm a payment, but you can use them to improve the user experience on your application.
Accepted No

The transaction was accepted.

Not accepted No

The transaction was not approved. Advise customer to contact the credit card issuer.

Insufficient funds No

The credit card has no funds at the time of the transaction. Advise customer to use another credit card.

Incorrect customer data No

The customer data is incorrect. Advise customer to review their data.

Expired card No

The card has already expired. Advise customer to use another credit card.

Security code mismatch No

The security code is incorrect. Advise customer to review the security code.

Invalid card or card type No

The credit card is an invalid, nonexistent or unblocked card. Advise contacting the credit card issuer.

Invalid card number No

The credit card number is invalid. Advise customer to review the credit card data.

3-D Secure required No

3-D Secure is enabled for the credit card. Advise customer to use another credit card.

Timeout Yes

The connection timed out at some point of the stream. Retry at any time.

No response from acquirer Yes

Acquirer did not respond the request. Retry at any time.

Acquirer response error Yes

Acquirer response has an error. Retry at any time.

Broken communication Yes

The connection was broken at some point of the stream. Retry at any time

Communication mismatch Yes

Bad communication between EBANX and the acquirer. Retry at any time.

Cannot fulfill transaction No

The transaction could not be fulfilled or was already executed. Do not retry.

Cannot cancel transaction No

The transaction could not be cancelled. Do not retry

Invalid due date No

The credit card due date is invalid. Advise customer to review the credit card data.

Inactive card Yes

The credit card is not active. Retry at any time.

Refunded No

An issue has been issued for this credit card. Do not retry.

Unknown acquirer error Yes

The acquirer experienced a strange error. Retry at any time.

High risk transaction No

The transaction was declined for having a high probability of being fraudulent.

First Steps

Integration Methods

Sandbox Testing